Shipping & delivery

What does shipping cost?

Standard shipping is free on orders from €30 (after discounts). Below that, the price shown at checkout applies. DPD and other upgrades are never free. All prices include VAT.

The options you see depend on the size of your order: a small order that fits through the letterbox can go as letterbox post, a larger order goes as a parcel. Prices for delivery in Ireland:

Orders that fit through the letterbox

• PostNL letterbox post, without tracking: €2.99 (free from €30)

• PostNL letterbox post, with tracking: €4.99

• PostNL parcel, with tracking: €11.99

• DPD home delivery, with tracking: €8.99

Larger orders (parcel)

• PostNL parcel, with tracking: €2.99 (free from €30)

• DPD home delivery, with tracking: €8.99

Shipping to another EU country? The options and prices for your address are shown at checkout.

How quickly will I receive my order?

Order before 21:00 (Amsterdam time; 20:00 Irish time) on a working day and we ship your order the same day from our warehouse in Haarlem, the Netherlands. Orders placed after 21:00 or on a non-working day are shipped on the next working day.

After shipping, delivery in Ireland usually takes:

• DPD: about 3 working days

• PostNL letterbox post: 6–7 working days

• PostNL parcel: 7–9 working days

In Ireland, letterbox post is delivered by An Post and parcels by PostNL.

Can I track my order?

Yes, with every option except PostNL letterbox post without tracking. As soon as your order has shipped, you receive an email with your tracking link.

Can I have my order delivered to a pickup point?

Delivery to a pickup point is not available in Ireland. In some other countries, you can choose a DPD pickup point at checkout.

My order hasn't arrived yet. What can I do?

If your order hasn't arrived within the delivery time above, there is unfortunately a delay. Parcels almost always still arrive after a short delay, so please allow 5 more delivery days. With a tracked option, you can follow your parcel using the tracking link.

Still not delivered after 5 extra days? Contact our customer service and we'll sort it out for you.