Contact us

When can I reach customer service?

You can reach us by live chat, by email and through our contact form. Live chat is open Monday to Friday from 08:30 to 12:15 and from 13:15 to 17:05 (Amsterdam time; that is 07:30–11:15 and 12:15–16:05 Irish time). We are closed at weekends and on Dutch public holidays. You can always send us an email: we'll answer it on the next working day.

How quickly will I get an answer?

For an urgent question, live chat is the fastest way: you talk directly to one of our team. If it's less urgent, send a message through our contact form or email support@directcases.com. We reply within one working day.

Which language can I use?

Write to us in English or in the language of your directcases.com shop. Our team is based in the Netherlands and answers in your language, with the help of machine translation.

Can I call you?

No, we don't offer phone support. Live chat is the quickest way to reach us.

Where can I make a complaint?

If something went wrong, we'd like to hear about it so we can put it right. Please email us, describe your complaint in as much detail as possible and include your order number. Read more on our Complaints & feedback page.

How can I get the best advice before I buy?

For help choosing a product, start a live chat. We can send you a link to the right product or explain how to order, so you get help fastest. If you'd like more detailed advice, you can of course also email us.