Complaints & feedback

We do everything we can to give all our customers the best service and good products. Not happy anyway? First of all, we're sorry. Of course we'll put it right. You can send us your complaint using the form below. Is it about a problem with a product? Then please send photos by email to support@directcases.com, so we can help you as quickly as possible. We reply within one working day.

Is a product faulty? You can also report it straight away in our returns portal under "Warranty & problems"; see Warranty & repair.

I'm not happy with how my complaint was handled. What now?

Please let us know. We'll look at the situation again and do our very best to help you after all.

Still not satisfied with the outcome? directcases.com is not a member of any out-of-court dispute resolution (ADR) body and has not committed to using one. You can get free advice and help from the European Consumer Centre (ECC) in your country:

• In Ireland: European Consumer Centre Ireland.

• In another EU country: the European Consumer Centre of that country.

You also keep the right to take your claim to court. In Ireland you can use the Small Claims procedure, and for cross-border claims the European Small Claims Procedure is available.

I have a suggestion. Where can I share it?

We are always working to improve our service and products. If you have suggestions for us, we'd love to hear them, so we can offer you the best service and products. You can use the form below for this.