Customer Service

Not happy with your purchase? You have 60 days after receiving your order to register a return in our returns portal. Once registered, you have 14 days to send the item back. Please return it, as far as reasonably possible, in its original condition and packaging.

We refund the purchase price to the payment method you used. We don't offer an exchange service. Want a different product? Simply order it yourself: it ships straight away, so you don't have to wait until we have received and processed your return. Then send the original back as a normal return. For a money-back return, €3.50 is deducted from your refund. Returning a faulty or wrong item is free.

The returns portal is also where you withdraw from your purchase under your legal 14-day right of withdrawal. Read more on our right of withdrawal page.

After you place your order, you receive an order confirmation by email and we start processing it straight away. Order before 21:00 (Amsterdam time; 20:00 Irish time) on a working day and we ship it the same day.

As soon as your order has been packed, we send you a shipping confirmation by email. This email often arrives late in the day, so don't worry if you haven't received it in the afternoon or early evening. No email yet? Then your order is still being prepared in our warehouse.

On our order status page you can follow your order with your email address and postcode.

Once your order has shipped, delivery in Ireland usually takes:

• DPD: about 3 working days

• PostNL letterbox post: 6–7 working days

• PostNL parcel: 7–9 working days

For other countries, the expected delivery time is shown at checkout. See Shipping & delivery for all options.

Not delivered within that time? Then unfortunately there is a delay. Parcels almost always still arrive after a short delay, so please allow 5 more delivery days. With a tracked shipping option, you can follow your parcel with the tracking link in your shipping email.

Still nothing after those extra days? Contact our customer service and we'll sort it out for you.

Sorry to hear that! If a product doesn't work, or doesn't work properly, you are protected by the legal guarantee. In Ireland, your rights against us as the seller come from the Consumer Rights Act 2022. Living elsewhere in the EU? You keep the rights your own country's consumer law gives you. We don't offer an extra shop warranty on top of these rights.

Register your claim online with the button below, using your order number and email address. You'll get a free return label. If you can, add a photo of the defect: it helps us find the right solution faster. We assess every claim and then repair or replace the item. If that isn't possible, you are entitled to a price reduction or a refund.

Please note: damage caused by normal wear, misuse, heavy use, or a drop or impact is not a defect. This does not limit your legal rights.

Read more on our Warranty & repair page.

When you registered your return in the returns portal, you received an email with a link to follow the status of your return.

In Ireland, you drop off your return with the PostNL return label at An Post. In other countries, the returns portal tells you where to drop it off. Please allow for the time your return takes to reach our warehouse in the Netherlands. We can only process it once it has arrived, so a delay on the way means processing takes a little longer.

As soon as your return arrives, we process it as quickly as possible and send you a confirmation email. Your refund goes to the payment method you used, usually within a few working days.