Returns & exchanges

Not quite right? Send it back.

You have 60 days after receiving your order to register a return. Once you have registered it, you have 14 days to send the parcel to us. We refund the purchase price to the payment method you used.

In the returns portal, enter your order number and postcode, then choose "Money back" or "Warranty & problems".

For "Money back" we deduct €3.50 from your refund for the return label. If a product is faulty, arrived damaged or isn't what you ordered, choose "Warranty & problems": the return label is free (see below).

Can I exchange an item?

We don't offer an exchange service, because ordering the item you want yourself is faster. Your new order ships right away instead of waiting until we have received and processed your return: order before 21:00 Amsterdam time (20:00 Irish time) on a working day and it ships the same day. Would you prefer a different colour or model? Here's how:

1. Place a new order for the item you want.

2. Return the original item: register a return using the button above and choose "Money back".

Once we have received your return, we refund the first item, minus the normal €3.50 return fee.

Received a faulty, damaged or wrong item?

Then your return is free. Register it in the returns portal, choose "Warranty & problems" and select the reason that fits; you get a free return label. If a fault only shows up later, see Warranty & repair.

What if you've opened or used the product?

You may examine a product at home just as you would in a shop. If you handle it more than you need to establish its nature, characteristics and how it works, the product can lose value. We may deduct that loss of value from your refund.

For products with a seal or tear strip, a broken seal does not automatically mean you can no longer return the product. But if the packaging can't be closed again and we can therefore no longer sell the product as new, it may have lost value.

For screen and camera protectors, this loss of value can be considerable once the tear strip is broken, especially if you have also removed the protective or backing film or applied the protector. We only ever deduct the actual loss of value.

Your statutory right of withdrawal still applies in full.

How do I get my money back?

Once we have received and checked your return, we refund the amount to the payment method you used for the order, in the currency you paid in. Our payment partner Mollie processes the refund; how quickly it shows in your account depends on your bank or card provider.

If you return your whole order with "Money back" and keep nothing from it, we also refund the original shipping cost. This applies to every "Money back" return within the return period, not only to a withdrawal within the legal 14 days.

We refund the shipping cost up to the price of the cheapest standard option for that order: untracked PostNL letterbox post. If your order shipped free, there is no shipping cost to refund. If you chose a more expensive method (for example DPD, tracked letterbox post or a parcel), we refund it only up to the price of that cheapest option.

If you keep part of your order, we don't refund the shipping cost. If you return your order in several parts, the shipping cost comes back with the return after which you have kept nothing from the order.

We refund you no later than 14 days after you tell us you are withdrawing. We may wait until we have received the item back, or until you have shown us that you have sent it, whichever comes first.

What are the return conditions?

• Time: register your return within 60 days of receiving your order, then send it within 14 days of registering.

• Cost: "Money back" costs €3.50, deducted from your refund. "Warranty & problems" is free.

• Condition: send the product back complete and, as far as reasonably possible, in its original condition and packaging.

• Trying it is fine: you may try a case on your phone, just as you would in a shop. If you use a product for a while, it loses value, and we may deduct that loss.

• Offers & bundles: if you return part of a bundle or offer, the discount no longer applies to the items you keep.

How do I send my return?

After you register your return, the returns portal gives you a PostNL return label. It is already addressed, so you just stick it on your parcel. In Ireland, hand it in at An Post. If you live elsewhere in the EU, the returns portal tells you which postal company to hand it in at.

Pack the product carefully and securely, preferably in the original box or envelope. Keep your proof of postage until we have processed your return.

How can I follow my return?

For "Money back", you confirm with the button "Register return", with "Confirm cancellation" under it. You receive a confirmation email straight away: it confirms that we have received your cancellation of the purchase contract and shows the date and time we received your withdrawal.

The returns portal gives you a personal link to follow your return. When your parcel arrives, we usually process it the same working day, and you receive a confirmation by email straight away.

More about your right of withdrawal

Would you like to know more about your statutory right to withdraw from (cancel) your purchase, our extended 60-day return period and how refunds work? Read the full information.