Terms & conditions

Contents

1. Who we are
2. Scope
3. Our offer
4. How the contract is made
5. Prices and shipping costs
6. Payment
7. Delivery
8. Right of withdrawal
9. Legal guarantee
10. Discount codes and promotions
11. Complaints
12. Applicable law and disputes
13. Privacy
14. Other provisions
Annex: model cancellation form

1. Who we are

The online shop directcases.com is run by:

RR Commerce Europe B.V., trading as directcases.com
Registered office: Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands (this is not a visiting address or a shop)
Chamber of Commerce (KvK) number: 83212590
VAT number: NL862772564B01

Postal address for withdrawal notices and for returns you send without our return label: the registered office above.

Email: support@directcases.com
You can also reach us through the contact form and the chat on our website. Chat is open Monday to Friday, 08:30–12:15 and 13:15–17:05 (Amsterdam time). We are closed at weekends and on Dutch public holidays. We reply to emails and messages within one working day.

We reply in your language, with the help of machine translation.

2. Scope

1. These terms apply to every offer on directcases.com and to every order a consumer places with us. A consumer is a natural person who buys for purposes outside their trade, business, craft or profession.

2. These terms apply to every order. At checkout they are linked above the order button. You can read, save or print them from this page.

3. If specific conditions also apply to a product or promotion, you can always rely on the condition that is most favourable to you.

4. Nothing in these terms limits the rights you have under mandatory consumer law.

3. Our offer

1. We describe our products as completely and accurately as we can. Photos give a true picture of the products. Colours may differ slightly depending on your screen.

2. If an offer is valid for a limited time or under specific conditions, we say so clearly in the offer.

3. Obvious mistakes or errors in the offer, such as a clearly wrong price, do not bind us.

4. All offers are subject to availability. If a product turns out to be unavailable after you ordered it, we let you know as soon as possible and refund any amount you paid without delay.

4. How the contract is made

1. To order, you add products to your shopping cart, enter your details, choose a shipping method and a payment method, and check your order in the overview. Before you place the order, you can correct any input errors.

2. The contract is concluded when you click the "Order and pay" button, which tells you that ordering means paying.

3. We confirm receipt of your order by email straight away. This order confirmation sets out the order details and the information about your right of withdrawal, including the model form. Please keep it.

4. The contract language is English.

5. Within the limits of the law, we may refuse an order or attach special conditions to it if we have good reason, for example suspected fraud. We tell you why and refund any amount you already paid.

5. Prices and shipping costs

1. All prices are in euros and include VAT. VAT is charged at the rate that applies to the country of delivery.

2. Shipping costs are shown separately at checkout, before you place your order. Standard shipping (PostNL letterbox post or small parcel) is free for orders from €30, measured after discounts. Below €30, the shipping price shown at checkout applies. DPD delivery is never free.

3. The price shown when you place your order is the price you pay. Later price changes do not affect an order you have already placed.

6. Payment

1. You pay when you place your order, using one of the payment methods shown at checkout. Payments are processed by our payment service provider. We do not charge extra for any payment method.

2. If you choose a pay-later method where we offer it, the terms of that payment provider also apply to the payment.

3. Please tell us straight away if you notice an error in your payment details.

4. The products remain our property until you have paid for them in full.

7. Delivery

1. We ship from our warehouse in Haarlem, Netherlands. If you order before 21:00 on a working day, we ship your order the same day.

2. We deliver to the countries you can select at checkout, to the address you give us. The expected delivery time depends on the shipping method and the country. You can see it at checkout and on our Shipping & delivery page.

3. We deliver at the latest within 30 days of your order, unless we agreed a different delivery time with you. If we cannot deliver on time, or can only deliver part of your order, we let you know. You may then cancel the contract free of charge and we refund what you paid without delay.

4. The risk of loss of or damage to the products passes to you when you, or a person you have named (other than the carrier), receive the products.

8. Right of withdrawal

Under EU law, and in Ireland under the Consumer Rights Act 2022, you may withdraw from (cancel) a distance contract within 14 days without giving a reason. At directcases.com you get more time.

1. Period. You can withdraw within 60 days. The period starts on the day after you, or a person you have named (other than the carrier), receive the product. If your order arrives in several deliveries, the period starts on the day after you receive the last one. You do not have to give a reason. We may ask for one, but you do not have to answer.

2. How to withdraw. Tell us your decision with a clear statement before the period ends. Online: in our returns portal, enter your order number and postcode, choose "Money back" (the line "Cancel contract here" is shown under it), select the products, accept the return conditions and click "Register return", with "Confirm cancellation" under it. You receive a confirmation by email straight away. You can also send us a clear statement by email to support@directcases.com or by post to RR Commerce Europe B.V., Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands, for example with the model cancellation form in the annex below.

3. Sending the product back. After you have registered your return, you have 14 days to send the product back. Return the product with all accessories, as far as reasonably possible in its original condition and packaging, and follow our return instructions.

4. Cost of returning. You bear the direct cost of returning the product. If you choose "Money back" in our returns portal and use its return label, we deduct €3.50 from your refund for it. You may also send the product back by another method at your own cost, to RR Commerce Europe B.V., Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands. Returning a faulty or wrongly delivered product is always free (see article 9).

5. Handling the product. During the withdrawal period, handle the product and its packaging with care. Only unpack or use it as far as you need to see its nature, characteristics and how it works, as you could in a shop. If you handle it more than that, you may be liable for any loss in value.

6. Screen and camera protectors. You can also return an opened screen or camera protector. We refund the price minus the actual loss in value.

7. Refund. We refund all payments you made for the returned products within 14 days of the day you told us you are withdrawing. If you return your whole order and keep nothing from it, this includes the original shipping cost, up to the price of the cheapest standard delivery option for your order: untracked PostNL letterbox post. This applies to every "Money back" return of the whole order within our 60-day period. If your order shipped free, there is no shipping cost to refund. If you chose a more expensive shipping method, we refund it only up to the price of that cheapest option. If you keep part of your order, we do not refund the shipping cost; if you return your order in several parts, the shipping cost comes back with the return after which you have kept nothing. We may wait to refund until we have received the product back or you have shown that you sent it, whichever comes first.

8. Payment method. We refund using the same payment method you used, in the currency you paid in, unless you expressly agree otherwise. The refund itself costs you nothing.

9. Partial withdrawal. You can also withdraw for some of the products in your order. If you bought them with a promotion, our promotion terms explain how we calculate the refund.

10. Exceptions. The right of withdrawal does not apply to products made to your specifications or clearly personalised, and to sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken after delivery. If a product falls under an exception, we say so clearly before you order.

More information: Right of withdrawal and Returns.

9. Legal guarantee

1. We make sure that our products conform to the contract: they match their description, are fit for normal use and have the qualities you may reasonably expect. You have the legal guarantee of conformity that the law of your country gives you. We do not offer an extra commercial guarantee on top of it.

2. Ireland. Under the Consumer Rights Act 2022, you can reject faulty goods and get a refund within 30 days of delivery (short-term right to reject). After that, you are entitled to a repair or replacement, and if that is not possible or does not work, to a price reduction or a refund. A fault that appears within one year of delivery is presumed to have existed at delivery, unless we prove otherwise. You can make a claim for up to six years.

3. Other EU countries. If you live in another EU country, the legal guarantee of your own country applies. In any case we are liable for faults that exist at delivery and appear within two years of delivery.

4. How to make a claim. Register the problem in our returns portal at returns.directcases.com/en with your order number and postcode. You get a free return label. We assess the product and then repair or replace it, or give you a price reduction or a refund where the law entitles you to one. Returning a faulty product costs you nothing.

5. Normal wear, misuse, and damage caused by a fall or impact after delivery are not faults covered by the legal guarantee. This does not limit your statutory rights.

More information: Warranty & repair.

10. Discount codes and promotions

1. From time to time we issue discount codes and run promotions. The conditions of a code or promotion are shown with it. Our promotion terms also apply.

2. Unless stated otherwise: you can use one discount code per order; discounts cannot be combined; a discount can never be more than the order amount; shipping costs are not included when the discount is calculated; and a code cannot be exchanged for cash.

3. We may cancel a code if it is misused or shared illegally, or if you withdraw from the order with which you received the code.

11. Complaints

1. Do you have a complaint? Contact us by email at support@directcases.com, through the contact form or by chat. Describe the problem clearly and completely, and add your order number. Please contact us within a reasonable time after you notice a problem.

2. We reply within one working day. We give a full answer within 14 days of receiving your complaint. If a complaint needs more time, we tell you within those 14 days when you can expect a full answer.

3. We are not a member of an alternative dispute resolution (ADR) body and have not committed to using one. If we cannot resolve your complaint together, you can ask the European Consumer Centre in your country for help. In Ireland this is ECC Ireland. You can also use the Small Claims procedure of the Irish District Court or the European Small Claims Procedure.

More information: Complaints & feedback.

12. Applicable law and disputes

1. Dutch law applies to these terms and to every contract made through directcases.com.

2. This choice of law does not take away the protection given to you by the mandatory provisions of the law of the country where you have your habitual residence (Article 6(2) of the Rome I Regulation, (EC) No 593/2008).

3. As a consumer, you can always bring a claim before the courts of the country where you live.

13. Privacy

We process your personal data to handle your order. Read how in our privacy policy. For privacy questions, email dpo@rrcommerce.com.

14. Other provisions

1. Additional terms or terms that differ from these may not be less favourable to you. We confirm them in writing or on a durable medium, such as an email.

2. If a provision of these terms is invalid, the other provisions remain in force.

3. We may change these terms. The version that applies to your order is the one published when you placed the order.

Annex: model cancellation form

You can also withdraw online in our returns portal.

[Complete and return this form only if you wish to cancel the contract.]

To RR Commerce Europe B.V. (directcases.com), Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands, e-mail support@directcases.com:

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) [only if this form is notified on paper],

Date

Please also mention your order number if you have it.