Right of withdrawal and 60-day returns

You have the right to withdraw from (cancel) your purchase within 60 days without giving any reason. The law gives you 14 days (Consumer Rights Act 2022, s. 113); we voluntarily extend this to 60 days.

This page explains your rights under Irish consumer law (Consumer Rights Act 2022, Part 5, Chapter 5) and EU law. Dutch law applies to our contracts, but this never takes away the protection that the mandatory consumer law of your own country gives you.

Who we are

directcases.com is a trading name of RR Commerce Europe B.V.
Registered office: Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands (not a visiting address or shop)
Chamber of Commerce (KvK) number: 83212590
VAT number: NL862772564B01
Email: support@directcases.com

Withdrawal period

The withdrawal period ends 60 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods.

If you ordered several items in one order and they are delivered separately, the period ends 60 days after the day on which you, or that third party, take physical possession of the last item.

How to withdraw

To withdraw, you must inform us of your decision by a clear statement before the withdrawal period ends. You can do this in three ways:

• Online: use the function Cancel contract here in our returns portal (Consumer Rights Act 2022, s. 115A, inserted by S.I. No. 309/2026). Enter your order number and postcode, choose "Money back" (the line "Cancel contract here" is shown under it), select the items and click "Register return", with "Confirm cancellation" under it. You receive a confirmation email straight away. It confirms that we have received your cancellation of the purchase contract and shows the date and time we received your withdrawal.

• By email: send your statement to support@directcases.com.

• By post: send your statement to RR Commerce Europe B.V. (directcases.com), Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands.

You may use the model cancellation form at the bottom of this page, but you don't have to. To meet the deadline, it is enough to send your statement before the 60-day period has ended.

Sending the goods back

You must send the goods back without undue delay and at the latest within 14 days of the day on which you told us you are withdrawing (Consumer Rights Act 2022, s. 118(4)). The deadline is met if you send the goods before the 14 days have ended.

The easiest way is the PostNL return label from our returns portal. It is already addressed, so you just stick it on your parcel; in Ireland you hand it in at An Post.

If you send the goods without our return label, send them to:
RR Commerce Europe B.V.
directcases.com Returns
Pieter Goedkoopweg 22
2031 EL Haarlem
Netherlands

Please include your name and order number, and keep your proof of postage until we have processed your return.

Cost of returning

You bear the direct cost of returning the goods (s. 118(5)). If you choose "Money back" in our returns portal and use its return label, we deduct €3.50 from your refund for it. You may also send the goods by another method at your own cost.

Have you received a wrong, damaged or faulty item? Then the return is free: choose "Warranty & problems" in the returns portal and you get a free return label, or contact our customer service first.

Refund

If you withdraw from your whole order and keep nothing from it, we refund all payments we have received from you, including the original shipping cost (s. 117). This applies to every "Money back" return of the whole order within our 60-day return period, not only to a withdrawal within the legal 14 days.

We refund the shipping cost up to the price of the cheapest standard delivery option for your order: untracked PostNL letterbox post. If your order shipped free, there is no shipping cost to refund. If you chose a more expensive method (for example DPD, tracked letterbox post or a parcel), we refund it only up to the price of that cheapest option.

If you keep part of your order, we don't refund the shipping cost. If you return your order in several parts, the shipping cost comes back with the return after which you have kept nothing from the order.

We make the refund without undue delay and no later than 14 days after the day on which we receive your withdrawal. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them, whichever is earlier.

We refund using the same means of payment you used for the original transaction, in the currency you paid in, unless you have expressly agreed otherwise. We don't charge you any fee for making the refund.

Examining the product

You may examine the product as you would in a shop.

You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (s. 118(6)(b)).

Opening the packaging does not by itself mean you lose your right of withdrawal.

Opened or used screen and camera protectors can also be returned. We refund them minus the actual loss of value.

Exceptions

The right of withdrawal does not apply to, among others:

• goods made to your specifications or clearly personalised;

• sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery, where this legal exception actually applies;

• other goods or contracts excluded by law.

If an exception applies, we say so on the product page or at the latest before you place your order.

Model cancellation form

[Complete and return this form only if you wish to cancel the contract.]

To RR Commerce Europe B.V. (directcases.com), Pieter Goedkoopweg 22, 2031 EL Haarlem, Netherlands, e-mail support@directcases.com:

I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods[*]/for the provision of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) [only if this form is notified on paper],

Date

Please also mention your order number if you have it.