Legal notice

directcases.com is operated by:

RR Commerce Europe B.V.
Pieter Goedkoopweg 22
2031 EL Haarlem
Netherlands

This is our registered office. It is not a shop or a visiting address.

Company details

• Legal form: besloten vennootschap (B.V.), a private limited company under Dutch law
• Trading name: directcases.com
• Registered with the Netherlands Chamber of Commerce (Kamer van Koophandel, KvK) under number 83212590
• VAT identification number: NL862772564B01

Contact

• Email: support@directcases.com
• Contact form: send us a message
• Chat on our website: Monday to Friday, 08:30–12:15 and 13:15–17:05 (Amsterdam time; that is 07:30–11:15 and 12:15–16:05 Irish time)

We reply within one working day. We are closed at weekends and on Dutch public holidays. We do not offer customer service by phone.

Returns and withdrawal

You can register a return, or cancel your contract with the "Cancel contract here" button, in our returns portal. The portal's return label is already addressed. If you send a written cancellation by post, or a parcel without our portal label, use this address:

RR Commerce Europe B.V.
Pieter Goedkoopweg 22
2031 EL Haarlem
Netherlands

Privacy

For questions about your personal data, email our privacy team at dpo@rrcommerce.com. Read more in our privacy policy.

Complaints and disputes

Not happy with something? Please contact us first. We will do our best to find a solution with you.

We are not a member of any alternative dispute resolution (ADR) body. If we cannot solve the problem together, the European Consumer Centre in your country can give you free advice. In Ireland, this is ECC Ireland.

Terms and conditions

Our terms and conditions apply to all orders placed at directcases.com.