Review terms
Why we show reviews
Reviews on directcases.com help other customers choose. In a review, a customer shares how a product or our service worked out for them. On this page you can read who can write a review, how we collect and check reviews, and when we refuse or remove one.
Two kinds of reviews
Product reviews are about one product and appear on the product page. directcases.com collects and checks them itself. Besides reviews from directcases.com customers, product pages also show reviews of the same product by verified buyers in other shops of our company. These may have been translated automatically into English.
Shop reviews are about your experience with directcases.com as a shop: ordering, delivery and customer service. Trusted Shops collects them for us through its review platform eTrusted.
Who can write a product review
Only customers who ordered the product at directcases.com can write a product review. You can write one while logged in to your customer account, or through the link in your invitation email. After your order, we may invite you by email to review the products you bought.
Reviews from customers whose order we have checked show the label "Verified purchase".
How we check product reviews
For every review, we check that it comes from a customer who ordered the product at directcases.com.
We read every review before we publish it. That is why a review never appears straight away. Most reviews are online within a few days.
A negative experience is never a reason to refuse or remove a review. If a review meets these terms, we publish it, however positive or negative it is. We do not pay for reviews and do not give discounts or other rewards in return for a review.
Reviews from other shops of our group were checked in the same way before they were published there. Reviews from a verified buyer of the product carry the label "Verified purchase". If a review was translated automatically, we did not change its content.
The date shown with a review is the date it was written. Reviews generally stay on the website.
Shop reviews through Trusted Shops
After an order, you may receive an email invitation from Trusted Shops (eTrusted) to review your experience with directcases.com. Trusted Shops SE (Subbelrather Str. 15C, 50823 Köln, Germany) sends these invitations on our behalf, using your email address, order number and order date, based on our legitimate interest in collecting honest reviews; every invitation has an opt-out link. Only customers who placed an order receive this invitation, so every invited shop review is linked to a real order. Trusted Shops publishes and checks these reviews on its own platform, under its own rules. directcases.com cannot change or delete them. Read more on our Trusted Shops page.
What is not allowed in a product review
A review of a product you did not buy at directcases.com
Opinions or statements that have nothing to do with your experience of the product
Only comments about the price, the delivery and/or the seller (you can share these in a shop review)
Offensive language (for example, but not only: swear words, racist or discriminatory remarks)
References to other websites or companies, with or without a link
Mentions of discounts, promotions, campaigns or price differences with other (online) shops
When we refuse or remove a product review
We may refuse a review straight after it is written, or remove it later. We do not always send a message about this. This can happen, among other things, in these cases:
The review does not meet one or more of these terms, or we have a reasonable suspicion that it does not.
The review is about product information that was wrong at the time of purchase but has since been corrected. To avoid confusing other customers, we may remove such a review.
We have reason to believe the review is fake.
Changing or deleting your review
At the moment you cannot change or delete your review yourself. Do you want us to remove a review you wrote? Contact our customer service at support@directcases.com.
Your personal data
We publish your review with the nickname you enter and the date. Read how we handle your data in our privacy policy.
Changes to these review terms
directcases.com may change these review terms at any time. We publish the new version on our website as soon as possible.